Frequently Asked Questions

Answers for trade accounts, showroom visits, and material planning.

These FAQs cover the most common questions from architects, designers, contractors, and fabricators.

Trade Account FAQ

How do I apply for a trade account and what documents are required?

Use the trade account form on the Register page. Include business details, license information when available, and contact data for approval review.

When is account approval completed and how do I access pricing?

Most approvals are reviewed within 1-2 business days. Once approved, your account can access protected pricing and project-specific quoting.

Can one account manage multiple company locations?

Yes. Account teams can coordinate multiple branch or office locations through one primary trade account profile.

Showroom FAQ

Do I need an appointment to view slabs?

Walk-ins are welcome when available, but appointments are recommended for dedicated slab viewing and project consultation.

Can clients attend slab viewing with their designer or fabricator?

Yes. We encourage coordinated visits so final selections can be aligned with fabrication and installation planning.

Which locations support will-call and same-day pickup?

Availability varies by inventory and order type. Contact the selected showroom in advance to confirm pickup windows.

Materials and Fabrication FAQ

Which material is best for high-traffic kitchens versus hospitality settings?

Porcelain and quartz are often selected for low-maintenance high-traffic use, while natural stone is chosen for unique aesthetics and project-specific performance.

How should I compare quartz, porcelain, and natural stone performance?

Evaluate porosity, maintenance requirements, heat/UV exposure, and finish wear expectations based on the application environment.

What are standard lead times for fabrication-ready slab programs?

Lead times depend on stock, quantity, and project schedule. We provide timeline guidance during quoting and reservation.

Sampling, Delivery, and Pickup FAQ

How do I request samples and what turnaround should I expect?

Sample requests can be submitted through Contact or Quote forms. Typical turnaround is based on stock and shipping destination.

Do you offer local delivery scheduling for trade partners?

Yes. Delivery support is available by market and order size. Coordinate with your account manager for route planning.

Can orders be split across multiple pickup locations?

Split fulfillment can be arranged when stock is available. Our team will confirm routing and transfer timing before release.

Need Project-Specific Support?

Our team can help interpret specs, care procedures, and installation expectations for your exact scope.

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